Payment Policy

This Payment Policy explains the payment methods we accept and outlines our practices regarding payment processing, invoices, refunds, and cancellations. Please review this policy carefully before completing your purchase.

1. Accepted Payment Methods

We currently accept the following forms of payment:

  • Bank Transfers (available for select orders)

Please note: We do not accept cash on delivery, personal checks, or money orders for purchases made through our website.

2. Payment Processing

  • When you place an order, your bank may issue a temporary authorization hold to verify available funds. This hold is automatically released within a few days, depending on your bank’s policies.
     

3. Invoices and Receipts

  • Once your order is confirmed, you will receive an email with your invoice and payment details.

  • You can also access your invoices and order history at any time by logging into your account on our website.

4. Refunds and Cancellations

  • To cancel an order, please contact our customer service team immediately. Orders that have not shipped can usually be canceled without penalty.

  • If your order has already shipped, you may be responsible for return shipping costs.

  • Refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to appear on your account.

  • If you receive an incorrect or damaged item, contact our customer service team to arrange for a replacement or refund.

5. Security

We take payment security seriously. Our systems use industry-standard safeguards to protect your data.
If we detect suspicious or potentially fraudulent activity, we may temporarily suspend the transaction and contact you to confirm the order.

6. Changes to This Policy

Veltrix Elite Containers reserves the right to update or modify this Payment Policy at any time. Any changes will be posted on our website with a revised “last updated” date.

7. Contact Us

If you have questions about this Payment Policy, please contact us at:

Veltrix Elite Containers
Email: Sales@veltrixelitecontainers.com