HELP CENTER

Frequently Asked Questions

Everything you need to know about ordering, container condition, delivery, payment, and our policies — so you can buy with confidence. Still have questions? Our team is here to help.
GETTING STARTED

General Questions

We supply premium new and used shipping containers for storage, construction, business, and residential projects. With more than seven years in the business, our focus is dependable, industrial-grade containers paired with honest grading and reliable nationwide delivery.
We offer both. Our inventory includes new and one-trip units along with used containers in graded conditions such as wind & water tight and cargo-worthy. Every unit is clearly described so you know exactly what you are getting before you buy.
Only new and one-trip containers have a near-new appearance. Used containers will show normal cosmetic wear such as surface rust, dents, or scratches. This is expected and does not affect their structural integrity or usefulness for storage and industrial purposes.
We commonly stock 10ft, 20ft, and 40ft containers, including high-cube options for extra interior height. If you are unsure which size fits your project, contact us and we will help you choose.
PRODUCT CONDITION

Containers & Condition

Each container is inspected and assigned a clear grade so you know its condition before purchase. Grades reflect appearance and weatherproofing — from like-new one-trip units to wind & water tight and cargo-worthy used containers.
Product photos may be representative of a grade rather than the specific unit shipped. If exact appearance matters for your project, let us know before ordering and we will advise on availability and options.
A standard shipping container is not a finished living structure. Converting one into a habitable space requires proper modification, insulation, and compliance with your local permits and building codes.
Yes. Our containers meet recognized industry standards — we are CSC and ISO certified, so the units you receive are built to internationally accepted safety and structural specifications.
SHIPPING & DELIVERY

Delivery & Logistics

We ship within the United States only, serving the 48 contiguous states using professional freight carriers. We do not ship outside the U.S. Alaska and Hawaii are not part of our standard delivery network and can only be arranged by special prior agreement. We confirm timelines and access requirements for your specific location when you order.

Delivery is a flat rate of $450 per container anywhere in the 48 contiguous states. The fee is shown at checkout, so the price you see is the price you pay. Special access requirements, crane placement or deliveries outside the standard network are arranged separately.

Standard delivery is tilt-bed or flatbed drop at ground level at an accessible spot on your property. Any placement beyond that, or crane service, should be arranged in advance.
Delivery times are estimates and depend on your location and carrier scheduling. Regional deliveries are typically faster, while longer cross-country routes may take additional business days.
You will need a firm, level, accessible area with enough room for the delivery truck to maneuver. We will share access guidance up front so delivery day goes smoothly.
ORDERS & PAYMENT

Orders & Payment

Orders are paid by secure bank wire transfer. Once your order is confirmed we email an official Veltrix Elite Containers invoice with our verified company banking details and a unique order reference. Always use only the banking details printed on your official invoice. We will never change our bank details by phone, text or email.

Yes. Your order is placed over an encrypted connection and confirmed by a formal invoice. We never store payment details on our servers, and we verify every wire instruction with you by phone before funds move.

Your order is confirmed once payment is processed and your delivery or pickup details are verified. You will receive an email confirmation with your invoice and order summary.

No. Standard containers are priced on the page and can be added to the cart and checked out directly, with flat-rate $450 delivery. A quote is only needed for custom modifications, bulk or commercial orders, government contracts, international shipping, or special delivery requirements — just contact us with your details.

INSPECTION & CLAIMS

Inspection, Damage & Claims

Inspect the container before signing the delivery receipt. Note any visible damage on the paperwork and take clear photos — this documentation is important if a freight claim is needed.
Contact us promptly with photos and a description. Please hold off on using or modifying the container until we have reviewed the issue so we can resolve it fairly.
We work through problems with a focus on documentation, prompt reporting, and a fair outcome. Reaching out quickly with photos is always the fastest path to resolution.
RETURNS & REFUNDS

Returns & Refunds

Because containers ship by freight, returns are limited and depend on timing, condition, and product type. Custom or as-is items are generally non-returnable. See our Return & Refunds Policy for full details.
If a return is approved, the customer is typically responsible for return freight costs, and original delivery charges are non-refundable. If you received a damaged or incorrect item, contact us and we will make it right.
Approved refunds are returned to your original payment method. Timing depends on your bank or card provider once the refund is processed.
TAXES & COMPANY

Taxes & About Us

Sales tax is applied where it is legally required, based on your delivery location. If you hold a valid tax exemption, please provide documentation before payment. See our Sales Tax Policy for more.

We are based in Phoenix, Arizona, and serve customers across the contiguous United States. We ship within the U.S. only and do not ship internationally.

Customers choose us for honest container grading, transparent pricing, CSC & ISO certified units, reliable nationwide delivery, and responsive, no-pressure service backed by 7+ years in the business.
STILL HAVE QUESTIONS?

We’re Here to Help

Can’t find the answer you’re looking for? Reach out and our team will get you sorted — from choosing the right container to planning your delivery.
Contact Us
sales@veltrixelitecontainers.com · Mon–Fri, 9AM–5PM MT