Privacy Policy

At Veltrix Elite Containers, protecting your personal information is a priority. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website at veltrixelitecontainers.com (the “Site”) or do business with us. Because we sell freight-delivered shipping containers, certain information is necessary to coordinate quoting, invoicing, payment, delivery scheduling, and customer support. We collect only what we reasonably need and work to protect it using appropriate security practices.

Last Updated: June 25, 2026

1. Who We Are

Business Name: Veltrix Elite Containers
Address: 2512 E Magnolia St, Phoenix, AZ 85034, USA
Phone: +1 573-238-8504
Email: Sales@veltrixelitecontainers.com
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (Mountain Time); Saturday & Sunday closed.

If you have any questions about this policy or your information, please contact us using the details above.

2. Information We Collect

When you visit our Site, request a quote, place an order, or contact us, we may collect the following types of information:

2.1 Personal Information

  • Identity Information: Your full name, company name (if applicable), and job title.
  • Contact Information: Email address, phone number, billing address, and delivery address.
  • Account Information: Username and password if you create an account on our Site.
  • Order Information: Products requested, quantities, container specifications, condition preferences, and any customization requests.

2.2 Payment Information

Veltrix Elite Containers accepts several payment methods against our official invoice, including credit and debit cards (Visa, Mastercard, American Express, and Discover), PayPal, bank wire transfer (ACH or SWIFT), cash on delivery on select U.S. orders, third-party financing, and NET 30 terms for approved business accounts. We do not collect, process, or store credit card, debit card, or third-party payment-processor numbers on this website. Wire transfers are handled directly between you and your bank. We may retain billing details from your invoice (such as your billing name and address) for verification, accounting, and record-keeping purposes.

2.3 Technical & Usage Data

  • Device Information: IP address, browser type and version, operating system, and device type.
  • Usage Data: Pages viewed, time spent on the Site, click patterns, referring URL, and search queries used to find us.
  • Location Data: Approximate geographic location (city/state level) derived from your IP address, used to provide relevant delivery and depot information.

2.4 Communication Records

We retain records of emails, phone calls, live chat conversations, and form submissions exchanged between you and our team. These records help us provide better customer service and resolve any disputes.

3. How We Use Your Information

We use the information we collect to:

  • Provide quotes and process and fulfill your orders.
  • Generate and send official invoices, order confirmations, and delivery updates.
  • Coordinate freight delivery or depot pickup, including carrier appointment scheduling.
  • Respond to inquiries and provide customer support.
  • Verify identity and reduce fraud risk for high-value transactions.
  • Send marketing communications, where you have opted in.
  • Improve our website, user experience, and product presentation.
  • Comply with legal, tax, and accounting obligations and enforce our policies.

Marketing Communications: We will only send marketing emails if you have explicitly opted in. Every marketing email includes a one-click unsubscribe link, and you can opt out at any time without affecting your ability to purchase from us or receive order-related communications.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to any third party for marketing purposes. We may share your information only as needed to operate our business and deliver what you ordered:

  • Freight Carriers & Logistics Partners: To coordinate container delivery to your specified location. We share only your name/company name, delivery address, phone number/email, and any delivery instructions you provide.
  • Service Providers: Trusted vendors who help us operate, such as website hosting and security providers, analytics providers, and customer service tools.
  • Legal & Regulatory Authorities: When required by law, court order, or government regulation, or to protect our legal rights, customers, and property.
  • Analytics Providers: To analyze website usage patterns. This data is anonymized and cannot be used to personally identify you.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. We use essential cookies (required for site functionality such as the cart, login, and checkout), analytics cookies (to track page views and traffic sources), functional cookies (to remember preferences such as region and recently viewed products), and, where enabled with consent, marketing cookies.

You can control or delete cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of our website, including the ability to add items to your cart or complete checkout.

6. Data Security

We implement administrative, technical, and physical safeguards to protect your personal information, including SSL/TLS encryption for data transmitted between your browser and our servers, role-based access controls limiting internal access to those with a legitimate business need, monitoring, and secure hosting practices. While we take protection seriously, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal and accounting obligations, and resolve disputes. Order records and invoices are generally retained for several years to meet tax and legal requirements; account information is kept until your account is deleted; and communication records are kept for a reasonable period to support customer service and dispute resolution. After the applicable retention period, your data is securely deleted or anonymized.

8. Your Rights

Depending on where you live, you may have the right to access the personal information we hold about you, request correction of inaccurate information, request deletion of certain information (subject to legal retention requirements), restrict or object to certain processing, and opt out of certain targeted advertising uses. To exercise any of these rights, contact us at Sales@veltrixelitecontainers.com or call +1 573-238-8504.

California Residents (CCPA/CPRA): California law provides specific privacy rights, including the right to know, delete, and correct certain personal information, and to opt out of certain “selling” or “sharing” of personal information. Veltrix Elite Containers does not sell your personal information. To submit a request, email Sales@veltrixelitecontainers.com with the subject line “Privacy Request” and include your name, email, and the request type. We may need to verify your identity before processing requests.

Other U.S. States: A growing number of U.S. states have enacted comprehensive privacy laws. If you are a resident of a state with applicable privacy rights, you may submit requests using the same process above.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party website you visit through links on our Site.

10. Children’s Privacy

Our Site and services are not directed to children, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected data from a child, we will take steps to delete that information. If you believe a child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. When we make changes, the updated policy will be posted on this page with a revised “Last Updated” date. Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Veltrix Elite Containers — Privacy Inquiries
Address: 2512 E Magnolia St, Phoenix, AZ 85034, USA
Phone: +1 573-238-8504
Email: Sales@veltrixelitecontainers.com
Hours: Monday–Friday, 9:00 AM – 5:00 PM (Mountain Time)