Security Policy
Security Practices at Veltrix Elite Containers
Protecting customer information and transactions is a priority at Veltrix Elite Containers. Because we handle high-value equipment purchases and freight coordination, we apply reasonable and appropriate safeguards designed to reduce risk and prevent unauthorized access. This Security Policy explains the measures we take when you use veltrixelitecontainers.com or transact with us.
Website & Technical Security
We use industry-standard technical safeguards to protect our website and systems, including:
- Secure HTTPS encryption (SSL/TLS) across our website.
- Secure hosting infrastructure with monitored access controls.
- Regular software updates and security patches.
Payment Security
We accept payment by direct bank wire transfer only. We do not process or store credit card, debit card, or other card numbers on this website. Wire transfers are handled directly through established financial institutions using the banking details printed on your official invoice. For your protection, we will never ask you to change banking details by phone, text, or email — always verify by calling us at +1 573-238-8504 before sending funds.
Access Controls & Internal Handling
- Access to customer information is restricted to personnel who require it to perform their job.
- Staff handling orders, billing, or logistics treat customer data as confidential.
- Administrative access to our systems is protected and monitored.
Freight & Delivery Coordination
Because our products are delivered by freight, limited customer information (such as name, delivery address, and contact details) is shared only with the logistics partners required to complete delivery. Carriers receive only the information necessary to schedule and complete transport and are not authorized to use it for unrelated purposes.
Fraud Prevention & Verification
To protect both customers and our business, we may verify billing and delivery details, confirm order information, and manually review transactions that appear unusual. These steps help prevent unauthorized transactions and delivery disputes.
Customer Responsibilities
- Use secure devices and networks when submitting information.
- Protect your email account and payment credentials.
- Notify us immediately if you suspect unauthorized activity related to an order.
Security Limitations
While we apply reasonable safeguards, no system can be guaranteed to be completely secure. This policy is intended to explain our practices transparently, not to imply zero risk.
Reporting Security Concerns
If you believe there has been unauthorized access to your information, a potential vulnerability, or suspicious activity related to your order, contact us immediately at sales@veltrixelitecontainers.com or +1 573-238-8504 so we can investigate.